Shipping Process

Shipping Process

At BondLuxe, we take great care in ensuring that your orders are processed and delivered to you with precision and care. Here’s a breakdown of our shipping process to give you a better understanding of how your order will arrive safely at your doorstep:

1. Order Confirmation

Once you place an order on our website, you’ll receive an email confirmation immediately. This email will include your order details, shipping address, and payment confirmation. Please review this information carefully to ensure everything is correct. If you need to make any changes, reach out to us within 24 hours.

2. Processing Your Order

  • Personalized Items: Custom orders, such as engraved necklaces or bracelets, take 3-5 business days for personalization. During this time, our artisans carefully craft and perfect your piece.
  • Non-Personalized Items: Orders without customization are processed within 1-3 business days.

3. Quality Check & Packaging

Before shipping, each product undergoes a thorough quality inspection to ensure it meets our high standards. We then pack your jewelry in our luxurious BondLuxe gift boxes, making it perfect for gifting or storing.

4. Tracking Your Order

Once your order has been shipped, you will receive an email with your tracking number. You can use this number to monitor the progress of your package on our tracking page. Please allow up to 48 hours for tracking information to update.

5. Delivery

Delivery times vary based on your location and the shipping option selected. BondLuxe partners with trusted couriers to ensure your order arrives safely. Please make sure someone is available at the shipping address to receive the package, as some items may require a signature upon delivery.

6. Lost or Delayed Packages

If you experience any issues with your shipment, such as delays or lost packages, please contact our customer service team immediately at bondluxejewelry@gmail.com. We will work closely with our shipping partners to resolve any problems and ensure your order reaches you.

7. Shipping Policy & Returns

If your order arrives damaged or if you are unsatisfied with your purchase, please refer to our Return Policy for information on how to initiate a return or exchange. We offer a 30-day return window on most products, with some exceptions for personalized items.

We strive to make your shopping experience seamless and stress-free, from the moment you place your order to the time it arrives at your door. Thank you for choosing BondLuxe for your luxury gifts and jewelry. If you have any questions or concerns, feel free to reach out to our support team at bondluxejewelry@gmail.com