FAQ
Frequently Asked Questions
1. What is BondLuxe?
BondLuxe specializes in crafting luxury gifts for couples, including personalized jewelry and curated pieces that celebrate love and lasting connections. Each item is designed to capture special moments and preserve them forever.
2. How can I personalize my jewelry?
We offer a variety of customization options. You can choose to engrave names, initials, special dates, or heartfelt messages on select necklaces, bracelets, and other items. Just remember to include it when placing your order.
3. What materials are your jewelry pieces made of?
Our jewelry is crafted from high-quality materials such as sterling silver, 18k gold plating, and hypoallergenic metals to ensure durability and comfort. We also use carefully preserved roses and other premium accents to create a truly luxurious feel.
4. How long does it take to receive a personalized order?
Personalized orders typically take 3-5 business days for customization before they are shipped. Standard shipping times vary based on your location, but you can expect delivery within 7-14 business days. We also offer express shipping options at checkout.
5. Can I return or exchange my order?
Yes! We offer a 30-day return or exchange policy for most items. If you're not completely satisfied with your purchase, simply contact our customer service team, and they’ll assist you with the process. Personalized items may be subject to different return guidelines, so please check our Return Policy for full details.
6. Do you ship internationally?
Yes, we ship to many countries around the world! International shipping delivery times will vary based on your location. All orders are eligible for free worldwide shipping.
7. How do I care for my BondLuxe jewelry?
To keep your BondLuxe jewelry in pristine condition, avoid exposing it to harsh chemicals, perfumes, or moisture. Store your pieces in a dry, safe place when not in use. You can also gently clean your jewelry with a soft cloth to maintain its shine.
8. Do you offer gift wrapping?
Yes, we provide beautiful gift packaging with each order. Whether it’s a preserved rose bear or a personalized necklace, your gift will be presented in an elegant box perfect for special occasions.
9. How can I track my order?
Once your order has been processed and shipped, you will receive an email with a tracking number. You can use this number to monitor your shipment’s status through our tracking page.
10. What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express, as well as PayPal for secure and convenient transactions.
11. What if I need assistance with my order?
If you need help with your order, feel free to reach out to our customer service team via email at bondluxejewelry@gmail.com or through our contact form. We aim to respond to all inquiries within 24-48 hours.
12. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter to stay updated on exclusive promotions, discounts, and new product launches. You can also follow us on social media to catch special offers throughout the year.
